主题:【原创】珀金埃尔默仪器(上海)有限公司(PerkinElmer)正在寻找Service Manager-Inorganic AA/ICP/ICPMS职位,坐标,谈钱不伤感情!

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职位名称:Service Manager-Inorganic AA/ICP/ICPMS
职位描述/要求:
岗位主要目标
Purpose of the main job

Provides technical services including installation, repair, preventative maintenance, validation and other technical support for East China customers.
Lead Shanghai Service team, manage and develop direct service effectiveness for field service engineers, in order to deliver excellent services to achieve customer loyalty.

职责描述
Main responsibilities
•    Lead team to provide customers with high level technical support. Maintain high customer satisfaction, resolves customer concerns and complaints.
•    Measure service team’s performance based on Company service metrics.
•    Monitors and tracks all installation, service activities and field issues and ensure all related service data are properly collected and escalated.
•    Manage territory service activity and ensure high quality service to meet company measurements (Service KPIs). KPI analytical and problem solving process to anticipate and minimize disruptions to plans.
•    Promote service contracts, billable service to fulfill customer need and achieve/exceed service business target
•    Participate and cooperate with team to accomplish the team goals.
Coach team to follow Company and Service team’s operational policy.

相关经验要求
Required work experience related to position

•    Technical background. Minimum 5 years of related working experience, over 3 years in leading a team.
•    Being experienced in the analytical instrument industry is preferred.
•    Inorganic AA/ICP/ICPMS and instrument service-related preferred.
•    Good communication skills and service attitudes, must be able to function independently, be self-motivated and yet be part of a team.
•    Well oral and written English skill. Good knowledge on computer.

公司介绍:   PerkinElmer股份有限公司是一家全球性的业界著名技术领先公司,其业务集中在三个领域——生命科学、光电子学和分析仪器。
  PerkinElmer是分析仪器行业无可争议的技术领先和主导者。珀金理查德和埃尔默查理斯于1937年4月19日创立PerkinElmer公司,1944年,PerkinElmer公司进入分析仪器的全新领域,并成功推出世界上第一台商用红外分光光度计-12型。这项新技术...查看全部
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