主题:【原创】德国海道尔夫集团(HeidolphGroup)刚刚发布了售后服务工程师职位,坐标,敢不敢来试试?

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职位名称:售后服务工程师
职位描述/要求:We are looking for competitive Service Engineer who is responsible for the installation, maintenance and service of sold products. The job is mainly in-house and on-site service, preventive maintenance, technical support solutions, as well as establishing well-organized service process. The goal is to provide high class after sales service and increase company’s core competence.

我们正在寻找有竞争力的服务工程师,负责安装、维护和维修已经售出的产品。该工作主要是室内及现场维修服务、为合作伙伴及用户提供技术支持、建立有效的售后服务体系。目标是为用户提供高水平的售后服务,从而提升公司竞争力。

Responsibilities (include but not limit)
职责(包括但不限于)
1) Be responds to customer complaints in time. Oversee all services and workspaces in shop or on-site;
2) Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns;
3) Act as the highest source of information for all service, and product-knowledge concerns and work process matters (for both employees and customers);
4) Evaluates and resolves problems of the failed units. Installs, repairs, tests, maintains equipment and trains customers;
5) Maintains product manuals and helps on technical brochures checking;
6) Analyzes, inspects and reviews findings to report to the headquarter for improving the product performance, design or quality;
7) Manage and maintains relations with distributors’ service person and set up communication community to deliver the service knowledge;
8) Organize and set up service system and procedure;
9) Organize and responsible for servicer events for the customer, to improve sales and marketing results by service, and promote good brands influence.
10) Keep a safe and clean workspace at all times;
11) Follow and abide by all industry standards, regulations, and laws;
12) Help train new employees in company procedures, including safety and work processes;
13) Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company service.


1) 及时响应并解决用户的问题。处理室内及现场的所有售后服务及维修工作;
2) 通过经验和知识,为用户提供满意的回复,始终如一地提出色的客户服务体验;
3) 熟悉并通晓售后服务、产品知识、内部工作流程;
4) 评估和解决故障设备的问题。安装、修理、测试和维护设备。为客户提供培训;
5) 维护、翻译产品手册;协助技术文件的检查;
6) 分析、检查和审查故障结果,向总部报告,以提高产品性能、设计或质量;
7) 管理并维持与分销商服务人员的关系,并成立沟通社区,提供服务知识;
8) 组织并建立售后服务体系;
9) 组织并跟进客户端的现场服务活动,以服务带动销售及市场推广,提升品牌形象;
10) 随时保持安全干净的工作空间;
11) 遵守并遵守所有行业标准、法规和法律;
12) 帮助新员工培训公司程序,包括安全和工作流程;
13) 了解行业标准以及任何可使公司售后服务受益的创新、资料、工具和/或流程。

Required Skills & Experience
所需技能和经验
1) Proven working experience in service field. Basic understanding of sales principles and customer service practices;
2) 5+ years’ service experience in laboratory equipment industry;
3) Clear service management knowledge;
4) Excellent written and oral communication skills, also in English language;
5) Able to travel if necessary;
6) Knowledge and experience of 3rd party service engineer management;
7) Proficient in using MS Office;
8) Honest, with a strong sense of responsibility, and professional accomplishment;
9) A positive attitude with a desire to grow and learn;
10) Teamwork spirit;
11) Effective time management skills, with strong organization and prioritization abilities;

1) 在售后服务领域拥有良好的工作经验。了解销售原则和客户服务实践;
2) 5年以上实验室仪器维修经验;
3) 良好、清晰的维修及售后服务管理经验、思路;
4) 优秀的书面和口头沟通能力。英语作为工作语言;
5) 可以出差;
6) 可管理并协调第三方售后服务工程师;
7) 熟练使用MS Office办公软件;
8) 为人正直,具有强烈的责任感、优秀的职业素养;
9) 积极的工作态度,渴望学习和成长;
10) 团队合作精神;
11) 有效的时间管理技巧,具有出色的组织能力和优先级分配能力。

Location工作地点
Minhang, Shanghai, PRC
上海闵行区
公司介绍: 德国海道尔夫集团(Heidolph Group),拥有将近70年的历史。Heidolph公司主要生产实验室设备,是实验室仪器行业的领导品牌,向用户提供专业的解决方案。我们的产品包括:旋转蒸发仪、顶置式搅拌器、振荡混均器、蠕动泵和磁力搅拌器。...查看全部
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这个工作有挑战性,适宜技术 服务型人才。