主题:【原创】日立分析仪器(上海)有限公司刚刚发布了售前服务工程师(热分析产品)职位,坐标,敢不敢来试试?

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职位名称:售前服务工程师(热分析产品)
职位描述/要求:Key responsibilities:
General
•    Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
•    Assist and develop application notes and presentations to support sales activities.
•    Manage the demonstration of instruments properly and maintain the performance of instruments.
•    Provide various technical reports such as “Monthly Application Reports” together with administration reports such as” time & expense” within the agreed standards.
•    Support Marketing/Sales activities, furnishing leads for system sales, upgrades, service support contracts and other market intelligence whilst in contact with the customer.
•    Assist in knowledge transfer by training customers and other company employees when required.
•    Maintain awareness of, and minimise where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed.
•    Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operate in accordance to relevant health and safety regulations.
•    Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.
•    Works closely with other Customer Support Engineers, Hotline, Technical Support and Product Support Specialists to resolve application/technical problems.
•    Work closely with customers, sales representatives and HHA management.

Sales and Service Support
•    Participate in related seminars and industry trade shows.
•    Perform demonstrations to potential customers.
•    Plan product promotions, in-house training course, develop new and update existing application notes.
•    Communicate with HHA head office to ensure that all resources in applications are utilized efficiently.
•    Train field service engineers on applications.

Customer Contact
•    Communicate with customers in a timely manner concerning the status of installation, applications, and repair of their system.
•    Promote a positive image of HHA and Customer Support in all forms of communications with customers, agents and OEMs, whether in person, by telephone or in writing.
•    Advice customers on the availability of HHA instrumentation related options, upgrades and service support contracts. Ensure that the customer is kept up to date with latest produce information.

Reporting
•    Submit timesheet and expense report on monthly basis.
•    Submit reports and information on application developments, recurring or potential problems.
•    Feedback information, suggestions, recommendations and/or modifications to instrumentation, policies and manuals etc.
Key capabilities:
Professional
Engineering Background and knowledge on TA applications is preferred.
Technological
Over 1 years working experience in instrumentation/production equipment industry. We can consider fresh graduate students with science and engineering major, like Inorganic materials, Macromolecular material, chemistry, physics, etc.

公司介绍: 我们精于高科技分析解决方案,旨在应对快速发展行业领域的严峻挑战。如今,我们帮助成千上万的企业精简成本、将风险将至最低并提高生产率。
我们基于实验室和强大的高性能现场测试仪器提供材料和涂层分析,为包括原材料勘探、来料检验、生产和质量控制以及回收利用在内的整个生产周期增值。
通过与客户紧密合作,我们的内部专家为数百种工业应用开发出定制的检测方法,甚至为要求最严苛的应用提供简单操作。
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