职位名称:Field Service Engineer-AA/ICP/
ICPMS职位描述/要求:Key Responsibilities:
1. Work independently to service TEA products, such as AA and ICP and
ICP-MS Installations, Training, Method and Application Development.
2. Provide technical assistance, consultation and problem solving to customers as necessary.
3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
4. Ensuring customer satisfaction in all aspects of services provided.
5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.
6. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
7. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers.
Minimum Requirements/Qualifications:
1. BS degree or above in analytical chemistry, electronic engineering or equivalent required.
2. 2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required.
3. Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation.
4. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a commercial scientific laboratory environment.
5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
6. Effective oral and written communication skills with both English and Chinese (Mandarin).
Non-Negotiable Hiring Criteria:
1. BS degree or above in analytical chemistry, electronic engineering or equivalent required.
2. 2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required.
公司介绍: 赛默飞世尔科技简介
赛默飞世尔科技(纽约证交所代码:TMO)是科学服务领域的世界领导者。公司年销售额超过230亿美元,在全球拥有约70,000名员工。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战,促进医疗诊断发展、加速药物上市进程、提高实验室生产力。
借助于首要品牌Thermo Scientific、Applie...
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