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职位名称：售后工程师-XRF-成都市
职位描述/要求：职责描述：
1. Perform on-site installations on HHA product lines ( including HHS products).
2. Perform on-site repairs on HHA product lines.
3. Provide on-site trainings to end users on the proper operation of systems, basic analytical results and system care.
4. Perform maintenance, repair and troubleshooting on HHA product lines in service depot.
5. Manage depot repair process ensuring all aspects are fully documented.
6. Manage depot repair spare parts ensuring that appropriate stock levels are held to achieve targeted repair time.
7. Render system upgrades, routine functionality checks, and recertification in accordance with departmental pre-established standard operating procedures and policies.
8. Ensure that all resources allocated i.e. tools, test equipment are maintained in good
9. Troubleshoot all product failures and compile failure analysis statistics; reporting as required to line manager.
10. Ensure service open / escalated calls are closed within stipulated times and generating of NPS. Take corrective action where appropriated
11. Promote service offerings, for example, service contract, PM, parts/consumables etc.…
12. Be responsible for complying with the safety regulations in handling HHA products in repair depot.
13. Provide on-site support to distributors when necessary.
14. Meet the Service Level Agreement.
15. Submit monthly reports such as SOFT and timesheet report.
1. 在HHA产品线（包括HHS产品）上进行现场安装。
2. 对HHA产品线进行现场维修。
3. 就系统的正确操作、基本分析结果和系统维护向最终用户提供现场培训。
4. 在维修站对HHA产品线进行维护、维修和故障排除。
5. 管理车辆段维修流程，确保所有方面都得到充分记录。
6. 管理车辆段维修备件，确保保持适当的库存水平，以实现目标维修时间。
7. 根据部门预先制定的标准操作程序和政策进行系统升级、例行功能检查和重新认证。
8. 确保分配的所有资源，即工具、测试设备保持良好状态。
9. 排除所有产品故障并编制故障分析统计数据；按照要求向直线经理报告。
10. 确保服务开放/升级呼叫在规定时间内关闭并生成NPS。采取适当的纠正措施
11. 推广服务产品，例如服务合同、PM、零件/耗材等。…
12. 负责遵守维修站处理HHA产品的安全规定。
13. 必要时向分销商提供现场支持。
14. 满足服务级别协议。
15. 提交月度报告，如SOFT和时间表报告。

任职资格：
1. Minimum 3-year bachelor or above technical degree in mechanical, electrical, Chemical, or related discipline
2. 3-5 years working experience in the scientific instrumentation industry, Service experience with XRF, OES technology is preferred
3. Up to 50%-70% travel
4. Technical support skills
5. Proven strong technical competencies in the repair and troubleshooting of HHA instruments
6. Excellent communication, networking and influencing skills
7. Commercial skills i.e., experience driving revenue and increasing margin (while developing their reputation with the customer)
8. Customer focused with demonstrable skills driving change projects to enhance the customers experience and increase the value they receive
9. Develops well thought-through plans to deliver their objectives preferred.
10. PC skills and good working knowledge of content management systems
11. Excellent spoken and written English
1. 机械、电气、化学或相关专业至少3年本科或以上学历
2. 3-5年科学仪器行业工作经验，具有XRF、OES技术服务经验优先
3. 50%-70%的出差
4. 技术支持技能
5. 在HHA仪器的维修和故障排除方面具有强大的技术能力
6. 优秀的沟通、网络和影响力技能
7. 商业技能，即推动收入和提高利润的经验（同时发展客户的声誉）
8. 以客户为中心，具有可证明的技能推动变革项目，以增强客户体验并增加他们获得的价值
9. 制定周密的计划，以实现其首选目标。
10. PC技能和内容管理系统的良好工作知识
11. 优秀的英语口语和书面表达
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我们基于实验室和强大的高性能现场测试仪器提供材料和涂层分析，为包括原材料勘探、来料检验、生产和质量控制以及回收利用在内的整个生产周期增值。
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