主题：【原创】日立分析仪器（上海）有限公司刚刚发布了售后服务工程师OES-上海市职位,坐标上海市,敢不敢来试试？

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职位名称：售后服务工程师OES-上海市
职位描述/要求：职责描述：
1. Perform on-site installations on HHA product lines.
2. Perform on-site repairs on HHA product lines.
3. Provide on-site trainings to end users on the proper operation of systems, basic analytical results and system care.
4. Perform maintenance, repair and troubleshooting on HHA product lines in service depot.
5. Manage depot repair process ensuring all aspects are fully documented.
6.Manage depot repair spare parts ensuring that appropriate stock levels are held to achieve targeted repair time.
7. Render system upgrades, routine functionality checks, and recertification in accordance with departmental pre-established standard operating procedures and policies.
8. Ensure that all resources allocated i.e. tools, test equipment are maintained in good condition.
9. Troubleshoot all product failures and compile failure analysis statistics; reporting as required to line manager.
10. Ensure service open / escalated calls are closed within stipulated times and generating of NPS. Take corrective action where appropriated
11. Promote service offerings, for example, service contract, PM, parts/consumables etc.…
12. Be responsible for complying with the safety regulations in handling HHA products in repair depot.
13. Provide on-site support to distributors when necessary.
14. Meet the Service Level Agreement.
15. Submit monthly reports such as SOFT and timesheet report.
16. Communicate with customers promptly in regard to status of installation or repair of their instruments.
17. Promote a positive and professional image of the company while interacting with customers.
18. Work closely with key accounts to promote service contracts sale and renewals.
19. Ensure proper planning of customer visits, where all necessary tools, service spares are available to complete the job on one visit.
1. 在HHA产品线上进行现场安装。
2. 对HHA产品线进行现场维修。
3. 为终端用户提供关于系统正确操作、基本分析结果和系统维护的现场培训。
4. 在维修站对HHA产品线进行维护、维修和故障排除。
5. 管理维修流程，确保所有方面都得到充分记录。
6. 管理维修备件，确保保持适当的库存水平，以实现目标维修时间。
7.根据部门预先制定的标准操作程序和政策进行系统升级、例行功能检查和重新认证。
8. 确保分配的所有资源，即工具、测试设备保持良好状态。
9. 对所有产品故障进行故障排除，并编制故障分析统计数据；按要求向直线经理报告。
10. 确保在规定时间内关闭服务开放/升级呼叫并生成NPS。采取适当的纠正措施
11. 推广服务产品，例如服务合同、PM、零件/耗材等。…
12. 负责在维修站处理HHA产品时遵守安全规定。
13. 必要时为经销商提供现场支持。
14. 满足服务水平协议。
15. 提交月度报告，如软报告和时间表报告。
16. 及时与客户沟通仪器的安装或维修状态。
17. 在与客户互动的同时，提升公司的正面和专业形象。
18. 与主要客户密切合作，促进服务合同的销售和续订。
19. 确保对客户访问进行适当规划，其中所有必要的工具、服务备件可用于一次访问完成工作。
任职要求：
1. Minimum 3-year bachelor or above technical degree in mechanical, electrical, Chemical, or related discipline
2. 3-5 years working experience in the scientific instrumentation industry, Service experience with XRF, OES technology is preferred
3. Up to 85% travel
4. Technical support skills
5. Proven strong technical competencies in the repair and troubleshooting of HHA instruments
6. Excellent communication, networking and influencing skills
7. Commercial skills i.e., experience driving revenue and increasing margin (while developing their reputation with the customer)
8. Customer focused with demonstrable skills driving change projects to enhance the customers experience and increase the value they receive
9. Develops well thought-through plans to deliver their objectives preferred.
10. PC skills and good working knowledge of content management systems
11. Excellent spoken and written English
12. Can do attitude, self-motivated, desire to succeed.
13. Proactive and works with pace and energy
14. Able to work autonomously, but get along well with other staff
15. Creative and innovative approach to developing new ideas or solutions
16. The ability to work independently with effective time management skills
17. Customer focused and can work on own initiative
18. Communicates, delegates, and motivates effectively, providing support and engaging people on an emotional level.
19. Sets clear standards for performance and challenges people and themselves to achieve results with pace and discipline, managing poor performance and taking tough decisions where required preferred.
20. Positively contributes to the team to achieve departmental/company goals. Shares information and knowledge to improve own and others contribution to the business.
21. Takes responsibility for his/her own work and seek ways to continually improve the level of customer satisfaction, internally and externally.
1. 机械、电气、化学或相关专业至少3年本科或以上技术学位
2. 3-5年科学仪器行业工作经验，有XRF、OES技术服务经验者优先
3. 85%的出差需求，出差范围以江浙沪为主
4. 技术支持技能
5. 在HHA仪器的维修和故障排除方面证明了强大的技术能力
6. 优秀的沟通、网络和影响力技能
7. 商业技能，即推动收入和增加利润的经验（同时发展其在客户中的声誉）
8. 以客户为中心，具有可证明的技能，推动变革项目，以增强客户体验并增加他们获得的价值
9. 制定深思熟虑的计划，以实现其优先目标。
10. PC技能和良好的内容管理系统工作知识
11. 优秀的英语口语和书写能力
12. 能干的态度，自我激励，渴望成功。
13. 积极主动，以速度和精力工作
14. 能够自主工作，但与其他员工相处良好
15. 采用创造性和创新的方法开发新的想法或解决方案
16. 能够独立工作，具备有效的时间管理技能
17. 以客户为中心，能够主动工作
18. 有效沟通、授权和激励，在情感层面上提供支持和参与。
19. 制定明确的绩效标准，并挑战员工和他们自己以速度和纪律取得成果，管理糟糕的绩效，并在需要时做出艰难的决定。
20. 为团队实现部门/公司目标做出积极贡献。分享信息和知识，以提高自身和他人对业务的贡献。
21. 对自己的工作负责，并寻求在内部和外部持续提高客户满意度的方法。
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