主题：【原创】牛津仪器科技（上海）有限公司正在寻找客户服务工程师-PT-北京市职位,坐标北京市,谈钱不伤感情！

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职位名称：客户服务工程师-PT-北京市
职位描述/要求：本职位倾向电子、电气、自动化背景的候选人，要求会看电路图（会接电路），懂真空知识，会机械安装操作。
工作地点在北京、上海，及周边均可。

Ⅰ、Key Responsibilities
    ? Respond quickly to emergency breakdowns, warranty issues and service contract work. Provide technical troubleshooting and liaison with customers. Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management so that all files may be up-dated effectively.
    ? Carry out test, installation and commissioning of equipment including operation and maintenance training, leading to system acceptance.
    ? Be prepared for extensive travel on a world-wide basis.
    ? Work as an individual within a team of engineers exchanging information and experiences. Liaise with the Sales and Marketing team to feedback “Voice of the Customer” information.
    ? Provide a report of work done analysing time spent on customer site, travel etc. Help to ensure that all chargeable work is invoiced to the customer promptly.
    ? Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer.
    ? Liaise with technical Support and Systems Engineering on any potential or actual system problems.
    ? Liaise with Sales Team to provide useful background information.
    ? Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed.
    ? Carry out customer training both at OIPT and customer sites.
    ? Ensure all work is carried out in accordance with the Company’s Health and Safety, ISO 9001 Quality, and all other compliance Systems.
    ? Keep up-to-date all relevant enquiry and project files on any significant information.
    ? Provide up-to-date, detailed and accurate record of expense incurred on behalf of the Company.
    ? When in Test deliver fully tested product in line with test procedures issued and maintained by Manufacturing Engineering Team. Ensuring product complies with established standards and specifications. Take ownership for tools allocated ensuring quality is maintained, schedules are achieved and efficiency targets met.
    ? Support Customer acceptance visits as identified by Team Leader. Provide a point of contact within the team during the visit
    ? Carry out any other tasks that may be reasonably requested by the Company.
    ? All employees have a personal responsibility for their own health and safety and for that of others who may be affected by their actions and behaviour.
    ? All employees will comply with the Company’s arrangements for health, safety and environmental protection.
    ? Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.
    ? On-site in future(probably).
    ? 对紧急故障、保修问题和服务合同工作做出快速反应。提供技术故障排除并与客户联络。确保所有相关方之间保持有效和准确的沟通，并确保将信息反馈给服务管理部门，以便有效更新所有文件。
    ? 进行设备的测试、安装和调试，包括操作和维护培训，从而达到系统验收。
    ? 接受频繁出差。
    ? 在工程师团队中独立工作，交流信息和经验。与销售和市场团队联系，传达客户需求。
    ? 就任何潜在的或实际的系统问题与技术支持联系。
    ? 与销售团队联系，提供有用的背景信息。
    ? 在OIPT和客户现场进行客户培训。
    ? 在测试时，按照制造工程团队发布和维护的测试程序，提供经过全面测试的产品。确保产品符合既定的标准和规范。对所分配的工具进行管理，保质保量完成工作。
    ? 执行公司可能要求的其他合理任务。
   
Ⅱ、Person Specification – Essential requirements unless stated
1、Education / Qualifications:
    ? Formal Electronic qualification.
    ? Substantial relevant experience and training.
    ? Major in Automatic Control or Automatic Industry(preferred).
    ? Degree / HNC or equivalent in an appropriate Engineering discipline (preferred).
    ? 主修自动化相关专业优先。
    ? 本科以上，工程专业学位/HNC或同等学历优先。
    ? 拥有正式的专业技术人员职业资格电子证书。
    ? 具备半导体或相关高科技电子/仪器行业前端晶圆制造的技术设备支持的实践经验。
2、Professional Skills/ Abilities:
    ? Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
    ? Ability to fault find and implement corrective action.
    ? Driving Licence.
    ? Recognises, and acts within, limits of own delegated authority.
    ? Hands on experience of technical equipment support ideally front end wafer fabrication in the semiconductor or a related high technology electronic/instrumentation sector.

公司福利：除了具有竞争力的起薪外，牛津仪器中国还提供职业培训机会、良好的工作生活平衡制度，标准工作时间为每周5个工作日（上午9点至下午5点）或弹性工作时间，年假15天或以上，节日庆祝礼品卡和丰富的年会及出游活动等。
公司介绍：      牛津仪器公司1959年创建于英国牛津，是英国伦敦证交所的上市公司，生产分析仪器、半导体设备、超导磁体、超低温设备等高技术产品。在五十多年的高速发展过程中，牛津仪器公司凭借自身的科研优势，以超前的技术、出色的管理和独树一帜的产品和服务为全球的科技发展作出了巨大的贡献。牛津仪器现已成为世界著名的科学仪器领域的跨国集团公司，拥有分布于英国、美国等的十几个工厂、数十个分公司和办事处分，业务遍及全...查看全部

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