主题：【原创】安捷伦科技有限公司刚刚发布了Campus- Remote Service Engineer 职位,坐标成都市,速来围观！

职位名称：Campus- Remote Service Engineer
职位描述/要求：As an ambitious, newly qualified engineer, you''ll be looking for an employer who can help you to shine. This is a unique opportunity to join an organization that is dedicated to innovation and contribution, where trust and respect, teamwork and an uncompromising integrity are the non-negotiable ingredients for individual and company success.

A critical element of Agilent is empowering our customers, and our service and support teams have an essential role to play here.

The Remote Support Engineer is a key player in the customer value chain and you are critical in supporting the customer''s technical problems. You will be challenged to quickly solve their pre and post sales questions, troubleshooting customer''s applications, delivering consulting and education services, being creative in using the latest technologies through phone & internet collaboration and e-Learning platforms.
The support responsibility includes a wide range of product-families like gc, LC, gcMS, LCMS, Spectrum products and software. Typical examples for remote services are start-up assistance, programming assistance, solving PC connectivity problems or conducting an e-Learning class.
The complexity of the business environment in a fast growing market demands strong international teamwork with other Agilent organizations and the flexibility to adopt new technologies quickly. A strong customer focus and professional presentation experience is required. You need to have strong analytical skills to analyze and solve technical problems. It is important that you like to communicate and work together with other people in a team.


岗位职责：

接听客户服务热线电话和微信支持，为客户提供安捷伦化学分析仪器部产品的在线技术支持；
在电话中解答客户关于气相色谱仪，气质联用仪，液相色谱仪，液质联用仪和光谱产品的使用和对应的化学工作站的操作方面的问题；
为客户提供初步的故障判断和技术咨询，在系统中建立和更新客户的信息；
明确客户的需求，帮助客户找到最合适的人解决他们的问题。

岗位要求：
化学分析或者药物分析相关专业硕士及以上学历；
具有能够处理多种任务的能力；
具有产品知识和系统知识；
有很强的人际交往能力和组织能力；
优秀的中英文沟通能力；
有实验室工作经验，操作和使用过气相，气质，液相，液质，光谱，基因PCR等仪器者优先；
具有色谱光谱使用经验、计算机网络知识，生物，医学等的优先考虑。

公司介绍：    美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。
    安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部