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职位名称:Technical Support Engineer-上海市
职位描述/要求:技术支持(远程线上,几乎不出差)
负责刻蚀、沉积设备(PECVD、ICP、RIE等)
【Key Responsibilities】
- Technical support to resolve customers' issues remotely by phone, Wechat, Remote control software.
- Technical support on-site engineers for installation and service.
- Raise design, quality issues to local service leader of each BU and UK L2.
- Help service commercial team to identify technical matters.
- Follow up previous unresolved issues.
- Make technical problems record correctly & timely.
- Make suggestions to company to improve systems quality.
【Person Specification – Essential requirements unless stated】
1、Education / Qualifications:
- Formal Electronic or related qualification.
- Substantial relevant experience and training.
- Degree / HNC or equivalent in an appropriate Engineering discipline
2、Professional Skills/ Abilities:
- Uses interpersonal skills to communicate effectively in both one-to-one and group situations.
- Ability to fault find and implement corrective action
- Technical working experience in the same industry.
3、Personal Qualities:
- Good PC skills.
- Knowledge of OI or similar products.
- Methodical, systematic and conscientious.
- Punctual and self-disciplined.
- Willingness to take on responsibility.
- Team Work: Positively contributes to the team to achieve departmental/company goals. Shares information and knowledge to improve own and others contribution to the business.
- Quality: Takes responsibility for his/her own work, and seeks ways to continually improve the level of customer satisfaction, internally and externally.
- Team Player.
- Good manner with customers.
公司福利:
除了具有竞争力的起薪外,牛津仪器中国还提供职业培训机会、良好的工作生活平衡制度,标准工作时间为每周5个工作日(上午9点至下午5点)或弹性工作时间;15天及以上带薪年假、10天带薪病假
补充住房公积金,节假日礼金、入职纪念日礼金、生日礼金;新婚庆贺、生育庆贺,儿童节福利、读书基金奖励
商业补充医疗保险、子女门诊及住院报销;商业意外险、重疾险;年度健康体检
丰富的年会及出游活动等
公司介绍: 牛津仪器公司1959年创建于英国牛津,是英国伦敦证交所的上市公司,生产分析仪器、半导体设备、超导磁体、超低温设备等高技术产品。在五十多年的高速发展过程中,牛津仪器公司凭借自身的科研优势,以超前的技术、出色的管理和独树一帜的产品和服务为全球的科技发展作出了巨大的贡献。牛津仪器现已成为世界著名的科学仪器领域的跨国集团公司,拥有分布于英国、美国等的十几个工厂、数十个分公司和办事处分,业务遍及全...
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