主题：【原创】安捷伦科技有限公司刚刚发布了Online Technical Support Operating Manager职位,坐标上海市,敢不敢来试试？

立即投递该职位
职位名称：Online Technical Support Operating Manager
职位描述/要求：Essential Duties and Capabilities
?    Manage Online Technical Support Operational activities to achieve target output and quality metrics.
?    Ensure proper staffing levels by implementing staffing model tools/processes.  Implement rigorous agent training programs to achieve customer success. 
?    Analyze and identify opportunities to improve the customer experience by examining trends in team productivity, knowledge and profitability based on call center analytics.  Drive performance to exceed goals.
?    Sustain the superior customer experience from phone and WeChat by developing innovative and differentiated approaches.
?    Foster close working relationships with peers across the organization to maintain expert knowledge in the day-to-day business. 
?    Innovation in learning new technology and adopting into daily operations.
?    Regional and worldwide key project leadership and participation         

Internal Qualifications Search
?    Bachelors or master’s degree or University Degree.
?    Minimum 5 years customer service experience with a strong understanding of support processes and tools is preferred for this role.
?    Customer Service management experience considered a strength
?    Hands-on experience with online technical support workflows and technology
?    Proficient in Agilent core products relative knowledge and familiar with chemical analytical and life science industry.
?    Possesses strong collaboration and teamwork skills
?    Demonstrate the ability to develop creative solutions and leverage new technology to solve business challenges
?    Experience with mentoring and coaching for performance
?    Excellent communication skills
?    Proactively working style, self-motivation
?    Strong customer service conscious to identify possible solutions/opportunities based on customer feedback
?    Be willing to do challenge job and strong learning ability
?    Demonstrated Agilent values with uncompromising integrity

公司介绍：    美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。
    安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部

扫描二维码，关注“仪职派”公众号

即可获取高薪职位