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职位名称:高级/售后服务工程师 - AA / ICP / ICPMS
职位描述/要求:工作职责:
· 负责所在区域内PerkinElmer仪器的安装、调试、培训、维修、验证;
· 为客户提供高水平的技术服务,持续提高客户满意度;
· 管理区域内的服务活动,达到公司考核指标。
? Provide high level technical support to customers including installation, maintenance, troubleshooting and necessary trainings in the service areas for instrument.
? Manage territory service activity and ensure high quality service to meet company measurements (Service KPIs) and service business target.
? Maintain high customer satisfaction in the field service work, resolves customer concerns and complaints.
? Promote service contracts to fulfill customer need.
? Participate and cooperate with team to accomplish the team goals.
? Provides summarized regular reports to manager on time.
? Follow Company and Service team’s operational policy.
岗位要求:
· 大学本科及以上学历,分析化学、电子或机电类相关专业;
· 5年以上分析仪器售后服务经验,AA/ICP/ICPMS经验优先;
· 能适应一定频度的出差。
? Technical background, familiar with analytical instrument industry.
? 5 years or above working experience. Inorganic AA/ICP/ICPMS and instrument service-related preferred.
? Good communication skills and service attitudes, must be able to function independently, be self-motivated and yet be part of a team.
? Well oral and written English skill.
? Good knowledge on computer hardware and software.
公司介绍: PerkinElmer股份有限公司是一家全球性的业界著名技术领先公司,其业务集中在三个领域——生命科学、光电子学和分析仪器。
PerkinElmer是分析仪器行业无可争议的技术领先和主导者。珀金理查德和埃尔默查理斯于1937年4月19日创立PerkinElmer公司,1944年,PerkinElmer公司进入分析仪器的全新领域,并成功推出世界上第一台商用红外分光光度计-12型。这项新技术...
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