7.3 Process responsibility and authority
For each process, the organization should appoint a process manager (often referred to as the “process owner") with defined responsibilities and authorities to establish, maintain, control and improve the process and its interaction with other processes. The process manager could be a person or a team, depending on the nature of the process and the organization's culture.
The organization should ensure that the responsibilities, authorities and roles of process managers are recognized throughout the organization, and that the people associated with the individual processes have the competences needed for the tasks and activities involved.
7.3过程的职责和权力
对每个过程,组织应当任命过程负责人(过程所有人)给予建立、保持、控制和提升过程的和(管理)与其他过程相互作用的权力和职责。过程负责人可以是一个人或者一个团队,取决于过程的实际和组织的文化。组织应当确保过程负责人的职责、权力和角色在组织内被认可,与每个过程有关的员工有足够的能力履行过程包含的活动和职责。
8 Monitoring, measurement, analysis and review
8.1 General
To achieve sustained success in an ever-changing and uncertain environment, it is necessary for the organization to regularly monitor, measure, analyse and review its performance.
8监测、测量、分析和检查
8.1总则
为了在不断变化和不确定的环境中实现持续成功,组织必须持续持续监测、测量、分析和检查其表现。
8.2 Monitoring
Top management should establish and maintain processes for monitoring the organization's environment, and for collecting and managing the information that is necessary for
⎯identifying and understanding the present and future needs and expectations of all relevant interested parties,
⎯assessing strengths, weaknesses, opportunities and threats,
⎯determining the need for alternative, competitive or new product offerings,
⎯evaluating current and emerging markets and technologies,
⎯anticipating current and expected changes in statutory and regulatory requirements,
⎯understanding the labour market and its effect on the loyalty of people in the organization,
⎯understanding the social, economic, ecological trends and local cultural aspects relevant to the
organization's activities,
⎯determining the need for natural resources, and their protection over the long term, and
⎯assessing current organizational and process capabilities (see Annex A).
NOTE For more information about “customer focus”, see the related quality management principle in Annex B.
8.2监测
最高管理者应当建立并保持过程以监测组织的环境、搜集和管理所需的信息以:
识别和理解利益相关方当前和未来的需求和期望
评估优势、弱点、机会和威胁
确定替代、竞争或者新产品的需求
评估当前和未来的市场和技术
预计当前和未来的法律法规要求的改变
理解劳动力市场,及其对组织员工忠诚度的影响
理解社会、经济、生态趋势和本地文化与组织活动的联系
确定对自然资源的要求和对其长期的保护
评估组织当前的过程能力(见附录A)
注:更多关于“顾客为关注焦点”的信息参阅参阅附录B中的质量原则