主题：INTERNATIONAL STANDARD ISO 9000：2005

INTERNATIONAL STANDARD ISO 9000
Third edition 2005-09-15

Quality management systems  Fundamentals and vocabulary

Contents
1 cope ........................................................... 1

2 Fundamentals of quality management systems ..................... 1
2.1 Rationale for quality management systems ..................... 1
2.2 Requirements for quality management systems and requirements
for products .................................................... 1
2.3 Quality management systems approach .......................... 2
2.4 The process approach ......................................... 2
2.5 Quality policy and quality objectives ........................ 2
2.6 Role of top management within the quality management system .. 3
2.7 Documentation ................................................ 4
2.8 Evaluating quality management systems ........................ 4
2.9 Continual improvement ........................................ 5
2.10 Role of statistical techniques .............................. 6
2.11 Quality management systems and other management system
focuses........................................................ . 6
2.12 Relationship between quality management systems and
excellence models ............................................... 6

3 Terms and definitions .......................................... 6
3.1 Terms relating to quality .................................... 7
3.2 Terms relating to management ................................. 8
3.3 Terms relating to organization ............................... 9
3.4 Terms relating to process and product ....................... 11
3.5 Terms relating to characteristics ........................... 12
3.6 Terms relating to conformity ................................ 13
3.7 Terms relating to documentation ............................. 14
3.8 Terms relating to examination ............................... 15
3.9 Terms relating to audit ..................................... 16
3.10 Terms relating to quality management or measurement
processes ...................................................... 18

AnnexA(informative) Methodology used in the development of the
  vocabulary .................................................... 20
Bibliography .................................................... 29
Alphabetical index .............................................. 30


ISO 9000:2005(E)